1,Contact To dig out more information of goods, including goods name, usage, quantity, weight, volume, shape, pick up address, delivery address, documents required when pick up(packing list, invoice, power of attorney..), cargo pictures (some kinds need) 2,Quotation To offer rates to customers(verbal or written), request customers to confirm our quotation 3,Order When customers confirm our quotations (verbal or written) or inform us we can pick up cargos, we can arrange HK colleagues to pick up and check commodity name, quantity, weight. 4, Receipt HK colleagues can pick up cargos or customers can delivery by themselves, then we check cargos at random and check packing list, invoice. 5,Tally HK office arrange to number, put on labels, make receipt list, fill in waybill, entry data into system 6, Customs clearance HK offices provide customs clearance documents to the broker, then the broker submit EDI data to customs office. At last, we will arrange trucks to transport cargos to Shenzhen. 7, Customs clearance When trucks arrive at bayonets, we will help customs officers to check documents, cargos, tax and release. 8,Inform To inform customers cargos conditions 9,Delivery To arrange the delivery and billings 10, Track customers’ feedback To call customers, listen to their feedback, advice, and learn their next import palns.